Welcome to Sea of Sheep ("we," "our," or "us"), a cross-border e-commerce independent store. By accessing or using our website, products, or services, you ("user," "your") agree to be bound by these Terms of Service. Please read them carefully.

1. About Our Services

Sea of Sheep operates as a cross-border e-commerce platform, offering products for sale to users worldwide. Our services include product display, online transactions, order processing, logistics coordination, and after-sales support. For inquiries, contact us at [email protected].

2. User Eligibility & Account Management

• Eligibility: You must be at least 18 years old or have legal guardian consent to use our services. By using Sea of Sheep, you confirm that you meet this requirement.
• Account Registration: To place orders, you may need to register an account with accurate information (name, contact details, etc.). You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
• Account Prohibition: You shall not transfer, lend, or sell your account to any third party. We reserve the right to suspend or terminate accounts involved in fraudulent or violating activities.

3. Product Information & Orders

• Product Details: We strive to provide accurate descriptions, prices, and stock information. However, we reserve the right to correct errors (e.g., pricing mistakes) and update product details without prior notice.
• Order Placement: An order is confirmed once you complete payment. We will send an order confirmation email to your registered email address.
• Order Cancellation: You may cancel an order before it is shipped. For canceled orders, a full refund will be processed within 3-7 business days (depending on your payment method). Orders that have been shipped cannot be canceled.

4. Payment & Pricing

• Payment Methods: We accept major credit cards, PayPal, and other specified payment methods. All payments are processed through secure third-party payment processors.
• Pricing: Prices are displayed in the selected currency (e.g., USD, EUR) and do not include import duties, taxes, or customs fees, which are the buyer’s responsibility.
• Billing Disputes: Contact us at [email protected] within 7 days of billing for any discrepancies.

5. Shipping & Delivery

• Shipping: We ship to most countries/regions. Shipping methods and carriers are selected based on destination and product type. A tracking number will be provided once your order ships.
• Delivery Time: Estimated delivery times are displayed during checkout, but may be delayed due to customs clearance, weather, or other unforeseen circumstances.
• Receipt Confirmation: You are responsible for inspecting the package upon delivery. Any damage or discrepancy must be reported within 48 hours of receipt.

6. Return & Refund Policy

• Eligibility: You may request a return and full refund within 7 days of receiving the product, provided that:
• The product is unused, unopened, and in its original packaging.
• The product is not damaged (normal wear and tear excluded).
• Return Process:
• Contact us at [email protected] with your order number and reason for return.
• We will provide a return authorization and shipping instructions.
• You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
• Once we receive and inspect the returned product, a refund will be processed within 5-10 business days.

7. Intellectual Property

• All content on Sea of Sheep (including logos, trademarks, product images, text, and designs) is owned by or licensed to us. You may not reproduce, distribute, or use any of these materials without prior written permission.
• User-generated content (e.g., reviews, photos) remains your property, but by submitting it, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute it for promotional purposes.

8. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages (e.g., loss of profits) arising from the use of our services.
• Our total liability for any claim related to your use of Sea of Sheep shall not exceed the total amount paid by you for the relevant product(s).
• We are not responsible for delays or failures caused by factors beyond our control (e.g., natural disasters, customs issues, or third-party service providers).

9. Termination

• We may terminate or suspend your access to our services immediately if you violate these Terms.
• You may cancel your account at any time by contacting [email protected]. Upon termination, all unfinished orders will be processed according to these Terms.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Modified" date. Your continued use of Sea of Sheep after changes take effect constitutes acceptance of the new Terms.

11. Governing Law & Disputes

• These Terms shall be governed by the laws of the USA, excluding its conflict of law principles.
• Any disputes arising from these Terms shall first be resolved through friendly negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts in the USA.