Welcome to Seasheep ("we," "our," or "us") cross-border independent website. We value your privacy and the protection of your personal information. This policy aims to clearly explain how we collect, use, store, protect, and share your personal information. Please read this policy carefully before using our services. By using our services, you agree to all terms of this policy.

1. Introduction

This privacy policy applies to your personal information collected and processed by us when you use our products or services through the Seasheep website (including related mobile pages and applications). We commit to complying with applicable privacy laws and regulations (including but not limited to China's Personal Information Protection Law, the European Union's General Data Protection Regulation (GDPR), etc.) to ensure that your personal information is handled legally and securely.

2. Types of Personal Information We Collect

We only collect personal information necessary to provide services, including:

1. Identity and Contact Information
• Information you provide when registering an account, placing an order, or submitting a form, such as your name, email address, phone number, and shipping address.
• If you log in via a social media account (e.g., Facebook, Google), we may obtain basic information publicly available on that platform (such as your nickname and avatar).
2. Transaction and Order Information
• Details of your orders (product name, quantity, price), payment records, payment methods (e.g., last 4 digits of your credit card number; full card numbers are processed by third-party payment institutions and not stored by us), and logistics information.
3. Device and Browsing Information
• Device information when you visit the website (e.g., device model, operating system, browser type), IP address, access time, browsing history, and click preferences.
• Information collected through cookies and similar tracking technologies (see the "Use of Cookies" section of this policy).
4. Other Information
• Information you actively provide through customer service inquiries, reviews, feedback, etc.
• Information you choose to submit when participating in our marketing activities (e.g., survey content).

3. Methods of Information Collection

• Provided Voluntarily by Users: Including registering an account, placing an order, filling out forms, contacting customer service, participating in activities, etc.
• Automatically Collected: Relevant data automatically recorded when you visit or use the services through website server logs, cookies, web beacons, and other technologies.
• Third-Party Sources: Information obtained from third-party partners (e.g., payment institutions, logistics service providers, social media platforms) with your authorization.

4. Purposes of Information Use

The personal information we collect will be used for the following purposes:

1. To provide you with services: processing orders, delivering products, completing payments, providing after-sales support, etc.
2. To optimize user experience: personalized product recommendations, improving website functions and services, analyzing user behavior to enhance service quality.
3. To ensure security: identifying and preventing fraudulent activities, protecting the security of your account, and maintaining transaction security.
4. Marketing communications: sending you promotional information, new product notifications, event invitations, etc. (You can unsubscribe at any time through the methods provided in this policy).
5. Compliance with laws and regulations: responding to legitimate requests from government authorities and fulfilling legal obligations.

5. Sharing and Disclosure of Information

We commit not to sell your personal information to any third party. We may share your information in the following circumstances:

1. Necessary Third-Party Service Providers: To fulfill service purposes, we may share information with logistics service providers (for delivery), payment institutions (for processing payments), technical service providers (for website maintenance), etc. Such third parties may only use the information to perform services and are obligated to keep it confidential.
2. Legal Requirements or Protection of Legitimate Rights: We may disclose relevant information when we believe it is necessary to comply with laws and regulations, respond to legitimate requests from judicial or administrative authorities, or protect the legitimate rights and interests of Seasheep, you, or other users.

6. User Rights

In accordance with applicable laws and regulations, you have the following rights regarding your personal information:

1. Right to Access and Copy: You can log in to your account to view your personal information. If you need to copy it, you can contact us through the methods provided in this policy.
2. Right to Rectification: If you find that your personal information is incorrect, you can correct it yourself through account settings or contact us for assistance.
3. Right to Erasure: You may request us to delete your personal information in the following situations:
• The purpose for which we collected the information has been achieved or is no longer necessary;
• You withdraw your consent to the use of the information;
• We process your information in violation of laws, regulations, or this policy.
4. Right to Withdraw Consent: You can withdraw your consent to marketing information pushes, cookie usage, etc. at any time (e.g., unsubscribing from emails), but this may affect the use of some services.
5. Right to Cancel Account: You can request to cancel your account through account settings or by contacting customer service. After cancellation, we will delete or anonymize your personal information (unless otherwise specified by laws and regulations).

To exercise the above rights, please send an email to: [email protected]. We will respond to your request within a reasonable time frame.

7. Retention Period of Information

We will store your personal information for the necessary period to achieve the purposes stated in this policy or in compliance with the storage period specified by laws and regulations. After the expiration, we will legally delete your personal information or anonymize it.

8. Security Protection of Information

We take the following measures to protect the security of your personal information:

• Technical Measures: Adopting data encryption, firewalls, access control, and other technologies to prevent information leakage, tampering, or loss.
• Management Measures: Establishing information security management systems, restricting employees' access to information, and conducting regular security training.

Please note that internet transmission is not absolutely secure, and we cannot fully guarantee the security of information during transmission. We recommend that you take security measures to protect your personal information (e.g., properly keeping your account password).

9. Use of Cookies

To enhance your browsing experience, we may use cookies (small text files) to store your preference information (e.g., login status, browsing history). You can disable cookies through browser settings, but this may affect the normal use of some website functions. For detailed information about cookies, you can refer to our Cookie Policy (if available).

10. Cross-Border Data Transmission

As we operate a cross-border independent website, your personal information may be transmitted to servers outside China (e.g., for global business management). We will ensure that cross-border data transmission complies with applicable laws and regulations (e.g., through mechanisms such as EU standard contractual clauses) to protect the security of your information.

11. Policy Updates

This privacy policy may be updated due to changes in laws and regulations or business adjustments. The updated policy will be announced in a prominent location on the website (e.g., bottom of the homepage) and notified to you through pop-ups, emails, etc. Your continued use of our services will be deemed as consent to the updated policy.

12. Contact Information

If you have any questions, complaints, or suggestions about this privacy policy, please contact us through the following methods:

• Email: [email protected]

Thank you for your trust and support of Seasheep. We will continue to protect your privacy and personal information security.